See Hiwar at work
Pick a conversation and watch it reach the customer's phone and the shop's console at once. Everything here is a script: no message leaves this page.
The assistant answers a price question from the shop's catalogue, in the customer's own dialect, in seconds.
- Hi, how much is the large kunafa tray?
- Hello! The large kunafa tray is ₪ 85 and serves 12. Shall I reserve one for you today?
- Yes please, I'll pick it up at 5
- Done — one large tray is reserved for you at 5 pm. See you then!
- Hi, how much is the large kunafa tray?
- AssistantHello! The large kunafa tray is ₪ 85 and serves 12. Shall I reserve one for you today?
- Yes please, I'll pick it up at 5
- AssistantDone — one large tray is reserved for you at 5 pm. See you then!
And there is much more
This demo shows WhatsApp. Here is what else Hiwar does for a shop.
Instagram and Messenger
Direct messages from Instagram and Facebook Messenger land in the same inbox as WhatsApp.
Campaigns
Send approved WhatsApp templates to the customers who agreed to hear from you.
Automations
Rules that assign, tag, reply or follow up when something happens in a conversation.
WhatsApp calling
Customers call the shop on WhatsApp and the team answers from the console.
Analytics
Response times, conversations by channel, and what your campaigns sold.
The assistant's settings
Choose what the assistant may answer, when it hands over to a person, and in which voice.
A person from Dafatir will walk you through it.