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Hiwar
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Built for WhatsApp-first commerce

Turn every conversation into an order

One inbox for WhatsApp, Instagram, Messenger and TikTok — with catalogue, orders, loyalty, delivery tracking and ad attribution. Bilingual, Arabic-first.

Start freeSee a live demo
  • 6mavg first response
  • 41%repeat purchase
  • 9.1×CTWA ROAS
LHLayla Hassanvia WhatsApp · replied in 2mLIVE
  1. Morning 🌸 do you have the Amal abaya in navy?
  2. Hi Layla! In stock — and as a Gold member you get free delivery today.
  3. So was it ₪ 890 in the end? 😅
  4. Bundle deal: both pieces for ₪ 890 shipped — shall I confirm?
  5. Confirmed ✔
  6. Done! Here is your order:#Order #10502₪ 890 · 2 itemsPAID

+742 loyalty points

ROAS 9.1×from CTWA ads

One inbox for every channel:

  • WhatsApp
  • Instagram
  • Messenger
  • TikTok
+ your own app

Everything your shop needs, in one place

From the first message to the delivered parcel — without juggling five tools.

  • Shared inbox

    Every channel in one place, with assignment, triage state and a response target.

  • Orders

    Record what was agreed in the chat: items, price, how it was paid — and who agreed it.

From ad click to doorstep

Full attribution: the ad that started the chat, the chat that created the order, the order that arrived.

  1. 01

    Ad click

    A customer opens a chat from a WhatsApp ad, and where they came from is recorded with it.

  2. 02

    Conversation

    Your team replies from one inbox, inside the target your shop set itself.

  3. 03

    Order

    The agreement is recorded as an order, under the name of the agent who made it.

  4. 04

    Delivery

    The parcel is booked and followed to the door, and loyalty points are awarded.

“We used to track orders across three screens and a notebook. Now the whole team works from one — and first response dropped from an hour to 6 minutes.”
TTal3a ShopShop owner — Hebron

Ready to sell calmly?

Connect WhatsApp, import your catalogue, and let the team reply from anywhere.

Start freeSee a live demo
Hiwar

Conversational commerce for Arabic-speaking shops — bilingual and RTL-native.

Hiwar is a Dafatir product.

Product

Open consoleFeaturesSign in

Channels

  • WhatsApp Cloud API
  • Instagram · Messenger
  • TikTok Business

Legal

Privacy PolicyTerms of ServiceData DeletionAcceptable Use

Delivery

Book a parcel with a courier, follow its checkpoints, and see who delivers on time.

  • Loyalty

    Tiers earned on what a customer has spent over their lifetime — not on the balance they have left.

  • Automations

    Rules you can read: when this, if that, do this. No black box.

  • Measurement

    From the ad click to the delivered order, measured against your shop's own figures.

  • Sub-processors & Security
    © 2026 Hiwar·Built for conversation commerce·All rights reserved.