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Built for WhatsApp-first commerce

Turn every conversation into an order

One inbox for WhatsApp, Instagram and Messenger — with catalogue, orders, loyalty, delivery tracking and ad attribution. Bilingual, Arabic-first.

Request to joinSee a live demo
  • 6mavg first response
  • 41%repeat purchase
  • 9.1×CTWA ROAS
LHLayla Hassanvia WhatsApp · replied in 2mLIVE
  1. Morning 🌸 do you have the Amal abaya in navy?
  2. Hi Layla! In stock — and as a Gold member you get free delivery today.
  3. So was it ₪ 890 in the end? 😅
  4. Bundle deal: both pieces for ₪ 890 shipped — shall I confirm?
  5. Confirmed ✔
  6. Done! Here is your order:#Order #10502₪ 890 · 2 itemsPAID

+742 loyalty points

ROAS 9.1×from CTWA ads

One inbox for every channel:

  • WhatsApp
  • Instagram
  • Messenger
  • TikToksoon
+ your own app
A green voice note on a customer's phone sends a teal thread of light into the shop console, where a sealed order card takes shape.

Everything your shop needs, in one place

From the first message to the delivered parcel — without juggling five tools.

  • Shared inbox

    Every channel in one place, with assignment, triage state and a response target.

  • Orders

    Record what was agreed in the chat: items, price, how it was paid — and who agreed it.

Why not just the free WhatsApp Business app?

It is free, and for one person answering one phone it is genuinely good. These four things it cannot do at any level of skill.

  • The business owns the conversations, not the phone

    Staff leave, handsets break, SIM cards get lost. Your customer history stays with the shop.

    On the free app — your customer relationships live on one person's phone, and when they walk out the relationships walk out with them.

  • More than one person can answer

    Assign conversations, see who replied, measure response time, and hand over at shift change without dropping anything.

    On the free app — one phone, one person, and passing the handset around is the whole system.

From ad click to doorstep

Full attribution: the ad that started the chat, the chat that created the order, the order that arrived.

  1. 01

    Ad click

    A customer opens a chat from a WhatsApp ad, and where they came from is recorded with it.

  2. 02

    Conversation

    Your team replies from one inbox, inside the target your shop set itself.

  3. 03

    Order

    The agreement is recorded as an order, under the name of the agent who made it.

  4. 04

    Delivery

    The parcel is booked and followed to the door, and loyalty points are awarded.

“We used to track orders across three screens and a notebook. Now the whole team works from one — and first response dropped from an hour to 6 minutes.”
TTal3a ShopShop owner — Hebron

Ready to sell calmly?

Connect WhatsApp, import your catalogue, and let the team reply from anywhere.

Request to joinSee a live demo
Hiwar

Conversational commerce for Arabic-speaking shops — bilingual and RTL-native.

Hiwar is a Dafatir product.

Product

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Channels

  • WhatsApp Cloud API
  • Instagram
  • Messenger
  • TikTok Business — soon

Legal

Privacy Policy

Delivery

Book a parcel with a courier, follow its checkpoints, and see who delivers on time.

  • Loyalty

    Tiers earned on what a customer has spent over their lifetime — not on the balance they have left.

  • Automations

    Rules you can read: when this, if that, do this. No black box.

  • Ad campaigns

    Build and run Meta campaigns in your own ad account — audience, budget, schedule and creative. An assistant drafts; you approve before anything spends.

  • Measurement

    From the ad click to the delivered order, measured against your shop's own figures.

  • Campaigns you can actually measure

    Send to a real segment, see what was delivered and read, and stop the ones that are not working.

    On the free app — a broadcast capped at 256 contacts that silently never arrives for anyone who has not saved your number, with no way to know who got it.

  • Your chats sit beside your sales

    The customer asking about a price is the same record as the invoice, the loyalty balance and the stock. One database, one customer.

    On the free app — WhatsApp is an island. Every connection to your books is retyped by hand.

  • WhatsApp Business is free and stays free, and we are not going to pretend otherwise. You would be paying us for the four things above — and if none of them matter to your shop yet, stay on it. We will be here when they do.

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    Data Deletion
    Acceptable Use
    Sub-processors & Security
    شركة طالعة للتجارة الالكترونية | Tal3a E-Commerce Company·© 2026 Hiwar·Built for conversation commerce·All rights reserved.